Shipping & Delivery
POSTAGE & PACKAGING (CANADA & INTERNATIONAL)
Orders made within Canada usually take between 2-3 working days to be processed and another 24 hours to be delivered.We also ship our products internationally, which to over 250 different regions worldwide, which include United Kingdom, America, Europe and Africa. The delivery time is 3-7 working days on average. All our Laia hand made wigs are made to order so please allow up to three weeks to make.
IMPORTANT INFO: Please note – All orders made during the sale usually takes an extra few days from the normal delivery time (excluding weekends).
We are pleased to offer a strict exchange policy on products. Hair extensions are hygiene sensitive as a result refunds are not permitted, nevertheless we are more than happy to make exchanges on hair extensions that have not been opened, worn or tampered with.In order to make an exchange you must contact within 3 working days. All Laia Lux Hair extensions must be returned unopened in the original packaging otherwise an exchange will not be issued.
Customers are responsible for shipping cost and we recommend that you return the hair extensions with a tracking number, as we are not liable for lost returns. Once we have received the hair extension we will inspect it thoroughly to make sure the returns requirements are met so that the exchange process can commence. At no time do we offer refunds for products, cancellations on orders already sent out, or orders already opened